The smart SVI Yelda can manage an average of 50% of administrative calls.
It understands all questions and answers in natural language and saves time for customer service employees.

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The Media is Talking About It

YeldaAI on the News

Collectivités locales : l'intelligence artificielle au bout du fil [Local councils: Artificial Intelligence on the Line]

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We'll provide your local council with a demo in just a few days!

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How does a Virtual Agent (Callbot) Work?

Deploy a Yelda callbot to unclog your services and better serve your community.

Your Callbot Answers 100% of Calls

You can use it all year or just during peaks when your customer service agents are overworked by the volume of calls received.

AI answers simple user queries...

Information on trash collection, making appointments, etc.: A callbot can provide users with the correct answers and send them an SMS summary!

... and only sends value-added calls to human agents

If the caller needs to speak to a real person, the callbot will transfer the call to the correct department and transcribe the subject of the call and the user's details so an agent can deal with it later.

AI answers calls 24/7

100% of calls answered

An average of 50% of queries handled by AI

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Testimonials

Khaled Belbachir - Director of Citizen Relations

5 / 5

Overwhelmed by the number of calls, we quickly turned to a callbot solution. Thanks to its simple setup and the help of the Yelda team, we had it up and working very quickly. The callbot has allowed us to halve the number of calls handled by our operators, who can now focus on the calls that require human intervention.

Khaled Belbachir - Director of Citizen Relations - Plaisir, France

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Get a preview of your future callbot!