YeldaAI blog

An intelligent conversational agent is a technology capable of interacting with humans through natural language, particularly in sectors like the insurance industry.Whether it's a voicebot, chatbot, or even a callbot, conversa... Read More

Did you know that 75% of customers want a personalized purchasing experience? Omnichannel customer service meets this demand. Widespread in the retail sector, it's become the star of connected customer service.Combining the di... Read More

Imagine your customers receive quick, relevant, tailored, and up-to-date responses across several channels. They send an email and then continue their conversation with the chatbot on your website. ... Read More

Understanding your customers' needs and preferences is imperative. This is how we refine products, services, and overall customer experiences.Customer Service Analytics (CSA) is a powerful tool that enables companies to analyze vast amounts of data from customer interactio... Read More

Automation in contact centers is already essential to making customer service customer-centric. AI, machine learning, and advanced analytics can improve many processes, including handling routine inquiries, reducing wait times, and improving overall service quality.Th... Read More