Fnac sells books and music on Google Home

Discover how Fnac managed to become the first European retailer to sell books and music on Google Home thanks to Yelda

The problem

Fnac wanted to deploy quickly a Voice application on Google Assistant and Google Home. They didn't want to develop everything from scratch, because it would have been too long and too expensive.

The solution

Yelda deployed two modules : "E-commerce" and "Customer care". All conversations flows are already prepared and trained. Very quickly, Yelda integrates Fnac APIs and the Actions on Google was ready to launch.

Results

The Fnac Actions on Google was deployed in few weeks only. Since then, Fnac gathers millions of voice interactions with their customers, a very precious asset to understand the future of voice interactions.

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