Prixtel speaks to its customers on its mobile site

See how Prixtel gives Voice to its mobile site!

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MVNO Prixtel wanted to provide Voice support to prospective visitors to its website. Indeed, Prixtel offers a 100% digital customer service, with no agent available by telephone.


2 Yelda modules were used: "FAQ" and "Customer Service", allowing 80% of prospects' questions to be processed automatically in natural language, by voice and in writing.


The Prixtel Voice Assistant virtual assistant quickly reached an 85% resolution rate, with strong use of Voice on the mobile site.

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