YeldaAI blog

Is customer service drowning in calls, inundated with complaints or inquiries? It’s hardly surprising. 55% of French customers opt to use their phone to contact companies according to the French Custome... Read More

Understanding your customers' needs and preferences is imperative. This is how we refine products, services, and overall customer experiences.Customer Service Analytics (CSA) is a powerful tool that enables companies to analyze vast amounts of data from customer interactio... Read More

Understanding your customers is necessary nowadays, and only the businesses that do it well will succeed.By collecting and analyzing customer interaction data, you can craft experiences that are not just optimized, but deeply personal.Enter Customer Interaction Anal... Read More

10 Companies Using AI for Customer Service: Real-World Case StudiesWe've already seen how customer service is being revolutionized by artificial intelligence (AI), with companies helping customers more quickly, more accurately, and around the clock.By automating responses, persona... Read More

Applying Generative AI for Customer Service: The Complete GuideGenerative AI is completely revolutionizing customer service, with businesses achieving higher levels of efficiency, responsiveness, and customer satisfaction.Generative AI can ... Read More