YeldaAI blog

10 Companies Using AI for Customer Service: Real-World Case StudiesWe've already seen how customer service is being revolutionized by artificial intelligence (AI), with companies helping customers more quickly, more accurately, and around the clock.By automating responses, persona... Read More

Applying Generative AI for Customer Service: The Complete GuideGenerative AI is completely revolutionizing customer service, with businesses achieving higher levels of efficiency, responsiveness, and customer satisfaction.Generative AI can ... Read More

How AI is Changing the Jobs of Call Center WorkersAI is becoming more prevalent in almost every industry. One area where it's becoming more prevalent is call centers, where AI can streamline tasks, improve efficiency, an... Read More

Conversational IVR: What is It, and why should you use it?Conversational IVR (Interactive Voice Response) is a tool for improving customer experience and operational efficiency, especially given that customers now expect quick, efficient, and often immediate responses.</... Read More

Digital Customer Service: Definition, Benefits, StrategyDigital technologies and AI, in particular, have significantly transformed customer service. Consumers now expect much more immediacy and for queries and issues to be resolved across their platforms of choice, such ... Read More