YeldaAI blog

Conversational IVR: What is It, and why should you use it?Conversational IVR (Interactive Voice Response) is a tool for improving customer experience and operational efficiency, especially given that customers now expect quick, efficient, and often immediate responses.</... Read More

Digital Customer Service: Definition, Benefits, StrategyDigital technologies and AI, in particular, have significantly transformed customer service. Consumers now expect much more immediacy and for queries and issues to be resolved across their platforms of choice, such ... Read More

15 Main Customer Service Trends in 2025Thanks to advancements and the increasingly helpful role of Artificial Intelligence (AI), customer service is already in a transformative era of change. We're only scratching the surface of what it can do, and while not every change... Read More

An intelligent conversational agent is a technology capable of interacting with humans through natural language, particularly in sectors like the insurance industry.Whether it's a voicebot, chatbot, or even a callbot, conversa... Read More

Did you know that 75% of customers want a personalized purchasing experience? Omnichannel customer service meets this demand. Widespread in the retail sector, it's become the star of connected customer service.Combining the di... Read More