YeldaAI blog

Optimizing after-sales service is a significant challenge for companies. 97% of consumers consider customer service quality an important criterion when choosing brands (... Read More

As businesses strive to maintain a competitive edge, they increasingly turn to innovative solutions. Among these, Conversational Artificial Intelligence stands out as a particularly promising option. Its ability to mimic human conversation has ca... Read More

Did you know that 89% of consumers move to competitors after an unsatisfactory customer experience (Harris Interactive via Fusion BPO Service)? As we know, After-Sales Service is crucial for customer relationships nowadays. So, how can we create an optimal customer experience that res... Read More

Did you know that 59% of customers prefer to use the telephone to contact companies (Salesforce 2022 study)? The call center is still at t... Read More

In the context of your call center operations, it's worth noting that in France, 72% of customers still prefer to use the phone to contact brands (Salesforce, 2022 [in French]). This statistic ... Read More