Did you know that 59% of customers prefer to use the telephone to contact companies (Salesforce 2022 study)? The call center is still at t... Read More
Automating your call center is necessary, especially if it suffers regular spikes in activity that can't be handled. According to a study by eCommerce Customer Experience in 2019, 89% of customer... Read More
In recent years, voice assistants for call centers have become increasingly popular, making them essential. Genuine virtual agents can significantly alleviate the workload of human agents, handling around 40% of customers' querie... Read More
Far from being a simple technological advancement, the evolution of vocal artificial intelligence is an essential step in how humans interact with machines. From humble beginnings in the middle of the 20th century to a noticeable presence today, vocal AI has made its mark... Read More
In the context of your call center operations, it's worth noting that in France, 72% of customers still prefer to use the phone to contact brands (Salesforce, 2022 [in French]). This statistic ... Read More
