YeldaAI blog

Automating your call center is necessary, especially if it suffers regular spikes in activity that can't be handled. According to a study by eCommerce Customer Experience in 2019, 89% of customer... Read More

In recent years, voice assistants for call centers have become increasingly popular, making them essential. Genuine virtual agents can significantly alleviate the workload of human agents, handling around 40% of customers' querie... Read More

Far from being a simple technological advancement, the evolution of vocal artificial intelligence is an essential step in how humans interact with machines. From humble beginnings in the middle of the 20th century to a noticeable presence today, vocal AI has made its mark... Read More

In the context of your call center operations, it's worth noting that in France, 72% of customers still prefer to use the phone to contact brands (Salesforce, 2022 [in French]). This statistic ... Read More

In the world of customer service, call centers play an important role in building lasting relationships with customers. When it comes to optimizing call center performance, there are plenty of KPIs you can use to make better decisions and improve... Read More