YeldaAI blog

Multi-turn conversations are more human-like interactions with AI than simple "question and answer" single-turn conversations common with the earliest conversational AI assistants.What are multi-turn conversations, why do they matter, and why do they make all the differenc... Read More

AI solutions can automate various customer service tasks. These solutions can handle everything from text-based customer conversations to personalizing recommendations and responses.AI solutions are not just handy for automating repetitive tasks; they also empower human customer service ag... Read More

Optimizing after-sales service is a significant challenge for companies. 97% of consumers consider customer service quality an important criterion when choosing brands (... Read More

As businesses strive to maintain a competitive edge, they increasingly turn to innovative solutions. Among these, Conversational Artificial Intelligence stands out as a particularly promising option. Its ability to mimic human conversation has ca... Read More

Did you know that 89% of consumers move to competitors after an unsatisfactory customer experience (Harris Interactive via Fusion BPO Service)? As we know, After-Sales Service is crucial for customer relationships nowadays. So, how can we create an optimal customer experience that res... Read More