YeldaAI blog

AI solutions can automate various customer service tasks. These solutions can handle everything from text-based customer conversations to personalizing recommendations and responses.AI solutions are not just handy for automating repetitive tasks; they also empower human customer service ag... Read More

Optimizing after-sales service is a significant challenge for companies. 97% of consumers consider customer service quality an important criterion when choosing brands (... Read More

As businesses strive to maintain a competitive edge, they increasingly turn to innovative solutions. Among these, Conversational Artificial Intelligence stands out as a particularly promising option. Its ability to mimic human conversation has ca... Read More

Did you know that 89% of consumers move to competitors after an unsatisfactory customer experience (Harris Interactive via Fusion BPO Service)? As we know, After-Sales Service is crucial for customer relationships nowadays. So, how can we create an optimal customer experience that res... Read More

Did you know that 59% of customers prefer to use the telephone to contact companies (Salesforce 2022 study)? The call center is still at t... Read More