YeldaAI blog

In the world of customer service, call centers play an important role in building lasting relationships with customers. When it comes to optimizing call center performance, there are plenty of KPIs you can use to make better decisions and improve... Read More

The constant evolution of new technologies is forcing companies to continually adapt to sustain growth.Today, immediacy reigns supreme. Customers want quick answers. Customer service automation meets this demand while also saving time and ... Read More

When we think of call centers, we think of agents overrun by the flow of incoming calls as they try to best handle inquiries from customers who've been waiting for ages and convert leads with outgoing calls. However, according to a ... Read More

There are many great reasons to integrate a callbot into your business’ customer service, especially to replace an aging interactive voice server. When you want to integrate an intelligent vocal bot into your customer service number, the first question you’ll ask yourself will be abou... Read More

Whether you’re using a voicebot or a callbot, artificial intelligence is present in many companies these days. 74% of marketing professionals in France believe that bots improve their brand image (... Read More